What Our Clients Say About Us

"LeadQuest brings a unique and powerful approach to improving organizational culture and performance. Through the full engagement of each member of the leadership team, LeadQuest is able to achieve sustainable results by creating a more accountable organizational culture."
Elliot Joseph, President and CEO, Hartford HealthCare

"Mark Sasscer is a masterful executive coach! He is authentic in his style and approach. Mark's thoughtfully posed questions promote self awareness, reflection and the choice - to act and/or change behavior based on self discovery. A leader can significantly enhance their effectiveness if willing to engage in this process."
Patricia Maryland, Dr.PH, President & CEO, St. John Providence Health System

"As I think of my relationship with Mark Sasscer and the LeadQuest Team, one question comes to mind: 'Have the 10 Principles had more impact on my life at work or outside of work?' The answer is simple - the 10 Principles have had a tremendous impact in both areas of my life and I am a better person and leader for it!"
Patrick Flinn, President, Flinn Scientific Inc.

"Mark Sasscer worked with my senior leadership team to teach us what personal leadership means and help us develop a common language and a common way to communicate (e.g., set expectations and deliver feedback) as we strove to become a more highly-functioning team. In 9 short months, Mark's coaching and facilitation allowed us to move forward beyond anything we could have possibly done on our own! Thanks Mark!"
Odette Bolano, CEO, Carondelet St. Joseph's Hospital & Tucson Heart Hospital

"Working with Mark Sasscer has allowed me the opportunity to better live LeadQuest's 10 Principles of Personal Leadership in both my professional and personal life. They are relevant principles that can be and should be applied on a daily basis; they make a powerful difference in people's lives!"
Scott Kashman, CEO, St. Joseph Medical Center, Kansas City

"Partnering with LeadQuest has been both rewarding and invaluable as we invest in our greatest asset...our people. Their genuine passion for people, ability to develop talent and connect with all levels of an organization, puts them a cut above the rest! Thanks Mark and the LeadQuest Team!"
Lisa Mitchell, President, Hagemeyer North America

"Over the past several years, I have had the privilege to be part of an Executive Team that has evolved into one that is high functioning as evidenced by the results we have achieved in a very difficult economic environment. The 10 Principles of Personal Leadership have been and continue to be foundational for our team. Mark Sasscer and the LeadQuest Team have had and continue to have a significant influence on me - both in my professional and personal life."
Diane Radloff, President, Providence Hospital and Medical Centers, Michigan

"As a physician leader, I came to my position ill-prepared to lead from a place of personal accountability. LeadQuest gave me the tools to change. LeadQuest's 10 Principles provide a common language and framework for action, and provide leaders and their teams the tools to have honest discourse, set specific expectations, and teach, coach and mentor to achieve greater success."
Bernard J. Clark III, MD, Nemours' Vice President of Physician Practices, Delaware

"LeadQuest is changing the culture of Delnor! We believe the LeadQuest initiative is one of the top two most valuable culture-change efforts we have ever embarked on at Delnor. We believe leader behavior drives employee satisfaction, patient satisfaction and ultimately our financial results. The LeadQuest Principles of Personal Leadership have provided a framework for a common leadership language to address interpersonal leadership issues among staff. We have dedicated significant time, training, and personal leadership coaching to achieve culture change with the assistance of the LeadQuest staff. The best evidence of the success of this initiative is our recent results in employee satisfaction. We achieved a 9% increase in employee satisfaction this year when we were already above the 90th percentile in employee satisfaction. LeadQuest is helping Delnor go from being a very good organization to being a great one!"
Michele McClelland, Vice President, Human Resources, Delnor Hospital

"I think Mark (Sasscer) is being modest when he uses the term 'culture change' to describe his work. I truly believe it is transformational, because the condition, nature, and character of a company is impacted in a deep way. Simply put, one emerges from Mark's work a different person and therefore a different leader.....and the organization is better off for it!"
Jane Altobelli, EVP and Chief People Officer, SymphonyIRI Group

"Management techniques come and go, but behavioral issues and organizational cultures cross generations, regardless of the business challenges at hand. That's why Mark Sasscer's simple, logical, straightforward approach to focusing on behaviors is so successful in creating sustainable change and results. Mark is one of the few individuals who has recognized the connection between behaviors and results. In today's world, an organization that values and rewards positive behaviors will achieve results beyond their wildest dreams. That's what Mark Sasscer is all about."
Peter Butler, Chief Operating Officer, Rush University Medical Center

"Mark Sasscer's knowledge of the culture-change process is only exceeded by his passion for teaching it!"
Dave Gabriel, President, Sonepar North America

"Mark Sasscer is an agent of change! He has the unique ability to engage and motivate individuals at all levels within an organization around the principles of personal accountability, organizational culture, and business results."
Nancy M. Schlichting, President and CEO, Henry Ford Health System

"I have had the pleasure of working with the LeadQuest team in two different multi-billion dollar organizations. In both cases, LeadQuest worked with senior executives to improve their leadership and coaching skills. We experienced significant improvement in the performance of these individuals and their executive teams, as we worked to change the corporate culture. Because of LeadQuest, both organizations now have a solid understanding of the importance of culture in executing business strategies. Moreover, they have evolved into high performing and synergistic teams."
Jim Hinckley, CEO, Arnold Palmer Golf Management

"The expertise and the passion that LeadQuest brought to our organization was in one word, powerful! They connected leadership with shaping a healthy organizational culture and achieving desired business results. LeadQuest became a valued partner in this process and made a huge difference for us."
Bob Riney, COO, Henry Ford Health System